Call our 24/7 Online Banking Team for assistance at 866.589.6930.

Download the WCTFCU mobile banking app to log in from your smartphone or tablet. To access your account from a laptop, log in to online banking from our website @ wctfcu.com.

New users will first need to register before accessing WCTFCU online banking.

During regular business hours, call one of our branches at 800.992.2226.
After hours, call our 24/7 Online Banking Team at 866.589.6930.

A representative will ask you to verify the answer to your authenticity question, which you selected when you enrolled.

First, try the “forgot password” option and reset your password. If you are still locked out, please give us a call.

• Could a system be down?
  We will post an alert on our website if any system is down. The Alert will appear on the homepage of our website.
• Password. Make sure you are entering your password exactly as it is set up. Make sure you are using the correct upper-case and lower-case letters and numbers.
• Browser. Try using Chrome or Microsoft edge for the best connection.
• Try a desktop computer or a laptop. Maybe it is a smartphone or tablet issue. Login to www.wctfcu.com online banking from a laptop or desktop computer. Still unable to login? Call us to verify the status of your account.

You may have several accounts; nicknaming the accounts provides you the opportunity to differentiate between them. For instance, you may be saving for a down payment on a new home in one account, and have another savings account for an emergency fund.

Account e-statements are available to view only through the desktop version of online banking. Click on “Accounts” and then you will see a tab for “Statements.” Tax documents will be available under the same tab anytime between January and March of each year.

During regular business hours call: 800.992.2226.

Bill Pay is a free service that allows you to pay bills through your online banking account. It gives you the ability to schedule payments quickly and easily. Credit Union Members must have a WCTFCU checking account to utilize bill pay.

"E" stands for "electronic". E-bills are any bills that you have opted to receive electronically from Payees that provide that option.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

Simply log in to your WCTFCU online banking account and click the "Bill Pay" link to access the enrollment form.

The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:

• Log in to your online banking account and click the "Bill Pay" link.
• Click the green box that says +Payee, to add a new payee.
• Enter the requested information. This information can usually be found on your latest bill statement.
  

Once you have added your payee, you can begin to make payments to them.

• Find your payee on the payments dashboard.
• Enter the payment amount and date, then submit.

Payments may process electronically or by check. Electronic payments will either process through ACH or by virtual card. The goal is to deliver your payment securely, using the fastest method available for your payee. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Paying bills online is one of the safest ways to pay your bills. Bill pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check. Bill payments are scheduled to go out at 3:00 p.m. on business days.