In order to participate in the drawing for a $100 VISA gift card, please enter your Member number: (optional)

We will not contact you with regard to this survey. If you have any questions about this survey please contact us 800.992.2226.

Please answer the following questions keeping in mind either your most recent visit to a WCTFCU branch, or your most recent call to the WCTFCU.

(* Indicates required field)

• Approximately how recent was your WCTFCU visit or call? (select one)*

  This past week During the past month During the past 3 months More than 3 months ago
• I visited/called the: (select one)*

  Middlebury Branch Danbury Branch Telephone Call
• 
  
  Please indicate the general reason(s) for your contact: (select all that apply)*

  Member/Account Services Loan Application or Loan Services VISA Debit Card Services VISA Credit Card Services IRA Services Mortgage Services Student Loan Services Online Banking Assistance Other Other Reasons
• 
  Please answer the following questions using the scale below to indicate your agreement with the statement.

Scale of 1 - 5

1  = I strongly disagree
2 = I disagree
3 = I neither agree nor disagree
4 = I agree
5 = I strongly agree

• When I visited or called I was greeted immediately and pleasantly. *
  1 - I strongly disagree 2 - I disagree 3 - I neither agree nor disagree 4 - I agree 5 - I strongly agree
• If I had to wait for a specific service, such as IRA, VISA or Lending, the wait time was acceptable. *
  1 - I strongly disagree 2 - I disagree 3 - I neither agree nor disagree 4 - I agree 5 - I strongly agree
• I received the service I needed. *
  1 - I strongly disagree 2 - I disagree 3 - I neither agree nor disagree 4 - I agree 5 - I strongly agree
• I felt valued as a Member. *
  1 - I strongly disagree 2 - I disagree 3 - I neither agree nor disagree 4 - I agree 5 - I strongly agree
• I would recommend the Credit Union to a friend. *
  1 - I strongly disagree 2 - I disagree 3 - I neither agree nor disagree 4 - I agree 5 - I strongly agree

Thank you!