We’re Upgrading Your WCTFCU Credit Card
In our continuing effort to enhance product offerings to our Members, the Credit Union will be upgrading to a new credit card processor in October 2026.
The upgrade will allow us to bring our credit cardholders contactless payment capability, (including the use of mobile wallet), a smoother way to make payments within the WCTFCU Online Banking system, enhanced security for increased fraud protection and more robust digital card management capabilities.
We are excited about the upgrade and our team is here to make this transition as smooth as possible.
We’ve created a list of the most common questions that may arise throughout the upgrade.
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Frequently Asked Questions (FAQs)
Why is the credit union upgrading to a new credit card system?
We’re upgrading our credit card platform to provide enhanced features including contactless payment capability, improved security, better digital services, and a more streamlined member experience.
Your current credit card fixed rate, credit line, payment due date and card benefit such as Cash Back or Scorecard Rewards will not be changing.
How will this benefit me?
The upgrade to a new credit card platform, is intended to provide enhanced account security, improved card management capabilities, better service and support, future technology enhancements, and a more seamless overall card experience.
When will the upgrade occur?
The credit card upgrade is planned for October 2026. We will provide additional information and important dates as they become available.
Do I need to do anything right now?
No action is required at this time. We will communicate any necessary steps well in advance of the system upgrade. We do encourage you to verify that we have your most up-to-date contact information for mail, email, and text communications. You can update your details in Settings within Online Banking and the Mobile App, you can call us during business hours at 800-992-2226 or stop in either branch.
How will I be kept informed?
We will communicate through email, text messages, website announcements, online banking messages, in-branch communications, and direct mail.
Who can I contact if I have questions?
You can contact us at info@wctfcu.com, call us during business hours at 800-992-2226 or stop by either branch location.
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